Senior IT Support Engineer

TechnologyAdvice; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Career growth

Flex Fridays

Remote-first culture

Flexible PTO

Health coverage

Insurance protections

401k with matching

Job summary

TechnologyAdvice is seeking a Senior IT Support Engineer to deliver reliable, hands-on IT support across the organization from our remote-first environment. You will own ticket management, troubleshoot issues, and lead strategic IT projects to keep systems secure and productive.

Based in the Nashville area, you will collaborate with the IT team to improve security, access management, and onboarding/offboarding processes while supporting Mac, Windows, and cloud-based environments.

Qualifications

• 4+ years of IT experience across end-user support, security, networks, and access management.
• Experience in SaaS-centric environments using Google Workspace and Office 365.
• Experience supporting Mac and Windows environments for 100+ users.

Responsibilities

• Own day-to-day IT support ticket management and troubleshooting.
• Investigate complex issues, identify root causes, and escalate when needed.
• Coordinate with IT to maintain consistent support practices across the org.
• Configure and support networks, cloud-based systems, and device-management platforms.
• Improve onboarding/offboarding, security, and access-management processes.
• Manage hardware logistics, procurement, inventory, and upgrades.
• Maintain vendor relationships and communicate with stakeholders.

Skills

IT support

Cloud & SaaS tools

Mac & Windows

Troubleshooting

Security awareness

Communication

Tools

Google Workspace

Office 365

Slack

MDMs

Job description

Hi, we're TechnologyAdvice.

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

The Senior IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and strategic IT projects while serving as a point of contact for complex or unfamiliar issues. The Senior IT Support Engineer will work closely with the broader IT team to strengthen support practices, improve security and access management, and ensure employees remain productive across Mac, Windows, and cloud-based environments. You must have 4+ years of broad IT experience to succeed in this role.

Location: Nashville, Tennessee

What you'll do

Own day-to-day, hands-on IT support including ticket management, technical troubleshooting and strategic projects.

Serve as a technical point of contact, investigating complex or unfamiliar issues, identifying root causes and determining the best path forward beyond standard troubleshooting guides.

Partner with the IT team to coordinate priorities, share relevant context and maintain consistent support practices across the organization.

Configure and support networks, Google Workspace, device-management platforms and other cloud-based systems across Mac and Windows environments.

Improve onboarding, offboarding, security and access-management processes to ensure employees are productive and company systems remain protected.

Manage hardware logistics, including procurement, inventory, shipping, receiving, repairs, replacements and upgrades.

Manage technology-vendor relationships, ensuring reliable service and strong value for the business.

Identify recurring issues and process gaps, recommend improvements and lead projects through completion while communicating clearly with technical and non-technical stakeholders.

Who you are

• 4+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management.
• Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 100+ team members.
• Background supporting both Mac and Windows environments for end users.
• Strong troubleshooting and critical-thinking skills, with the ability to investigate unfamiliar issues, identify root causes and determine the best path forward rather than relying only on predefined instructions.
• Ability to think strategically, anticipate challenges and recommend improvements that strengthen IT operations.
• Demonstrated ownership and sound judgment, including the ability to make decisions, communicate risks and know when escalation is appropriate.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Organized and detail-oriented, with the ability to manage multiple priorities and adapt quickly as business needs change.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary.**

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retire