Enterprise IT Support Analyst

nymbusinc; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

100% remote work

401(k) plan

Health, dental, and vision insurance

Paid time off

Job summary

Nymbus Inc. in the United States is seeking an Enterprise IT Support Analyst to provide day-to-day technical and operational support beyond a traditional help desk.

The role covers onboarding and offboarding, identity and access management, endpoint administration, and AI-driven IT operations. You will deliver Tier 1/2 support across hardware, software, and SaaS tools, manage provisioning and access changes, and configure devices via MDM for macOS and Windows.

Qualifications

• 3+ years of IT support or enterprise IT experience.
• Experience with macOS and Windows environments.
• Familiarity with IAM, SSO, MFA and ITSM platforms.

Responsibilities

• Deliver Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Manage onboarding, offboarding, account provisioning, and access changes end-to-end.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices through MDM platforms.
• Document, prioritize, and resolve support requests in the ITSM platform; maintain IT assets, software licensing, and docs.
• Collaborate with other IT teams to resolve issues and improve operations through automation.

Skills

IT Support

SaaS & ITSM

Identity & Access Management

macOS & Windows

Customer Service

Tools

JumpCloud

Google Workspace

Jamf

PowerShell

Bash

Python

Jira Service Management

Job description

Role overview

Provide day-to-day technical and operational support for a growing organization as an Enterprise IT Support Analyst. The role goes beyond a traditional help desk, covering onboarding and offboarding, identity and access management, endpoint administration, and the everyday technologies employees rely on. An AI-first approach to improving IT operations is central to the position.

Responsibilities

• Deliver Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Manage onboarding, offboarding, account provisioning, and access changes end-to-end.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices through Mobile Device Management platforms.
• Document, prioritize, and resolve support requests in the IT Service Management platform; maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve issues and continuously improve operations through automation.

Requirements

• 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
• Hands-on experience supporting both macOS and Windows environments.
• Experience with identity and access management, Single Sign-On, and Mobile Device Management.
• Familiarity with cloud-based SaaS applications and ITSM platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-starter mindset with strong ownership, curiosity, and a continuous improvement orientation.

Nice to have

• Experience with JumpCloud, Google Workspace, Jamf, or similar platforms.
• Experience with Jira Service Management.
• Familiarity with PowerShell, Bash, Python, or other automation and scripting tools.

Benefits and work setup

• Annual base salary range of $65,000–$80,000 plus annual cash bonus and equity options.
• 100% remote work environment.
• 401(k) plan, health, dental, and vision insurance, and paid time off.
• Working hours align primarily with the Eastern Time Zone; Eastern or Central time zone candidates preferred.
• Occasional after-hours support may be required for critical operational activities.