IT Support Representative

Patten Title Company; Houston (TX); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical

Dental

Vision

401(k) with employer matching up to 4%

Life insurance

Paid Time Off

Paid company holidays

Short-term Disability

Long-term Disability

Discount program

Employee Resource Services

Fitness Membership discounts

Résumé du poste

Talantir is seeking an IT Support Representative to oversee day-to-day hardware, software, and network issues. You will troubleshoot user problems, assist with onboarding and offboarding, and ensure secure, efficient IT operations across the organization.

The role emphasizes strong customer service, clear communication, and technical troubleshooting across Windows and macOS, Microsoft 365, and VPNs. You’ll collaborate with cross-functional teams and escalate complex issues as needed.

Qualifications

• 1–3+ years of IT support experience.
• Associate’s or Bachelor’s degree in IT or related field (or equivalent experience).
• Experience supporting Windows and macOS environments.
• Working knowledge of Microsoft 365 and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Certifications such as CompTIA A+ or Network+ preferred.

Responsabilités

• Serve as the primary point of contact for IT support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide remote and in-person support to end users.
• Escalate complex technical issues to senior IT staff or external vendors.
• Assist with onboarding new employees, including workstation setup and system access.
• Provide basic user training and guidance on company systems and tools.

Connaissances

Customer service mindset

Problem-solving ability

Technical aptitude

Attention to detail

Time management

Cross-functional collaboration

Formation

Associate's degree in Information Technology or related field

Bachelor's degree in Information Technology or related field

Outils

Microsoft 365

Windows/macOS support

Description du poste

The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Key Responsibilities

User Support & Troubleshooting

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide remote and in-person technical support to end users.
• Escalate complex technical issues to senior IT staff or external vendors.
• Assist with onboarding new employees, including workstation setup and system access.
• Provide basic user training and guidance on company systems and tools.

System Maintenance & Administration

• Set up and configure desktops, laptops, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Install software updates, patches, and security configurations.
• Monitor system performance and report recurring issues.
• Maintain documentation of support tickets, resolutions, and IT procedures.

Network & Security Support

• Assist with troubleshooting network connectivity, VPN, and email issues.
• Support cybersecurity best practices including endpoint protection and access controls.
• Help enforce IT policies and data security standards.
• Assist with maintaining backups and supporting disaster recovery procedures.

Equipment & Asset Management

• Track and manage IT inventory including hardware and licenses.
• Coordinate equipment repairs and warranty claims when needed.
• Maintain organized records of assigned equipment and assets.

Key Competencies

• Customer service mindset
• Problem-solving ability
• Technical aptitude
• Attention to detail
• Time management and prioritization
• Cross-functional collaboration

Requirements

• 1-3+ years of experience in IT support or help desk roles.
• Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience).
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• CompTIA A+, Network+, or similar certification preferred.

Benefits

• Competitive salary
• Medical
• Dental
• Vision
• FSA and HSA options
• 401(k) with employer matching up to 4% of salary
• Life insurance
• Paid Time Off
• Paid company holidays
• Short-term Disability
• Long-term Disability
• Discount program
• Employee Resource Services
• Fitness Membership discounts