IT Support Engineer

Fabergent; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Miami is seeking an experienced IT Support Specialist to provide level I and II support for their SaaS solutions including SharePoint and Dynamics CRM. You will be responsible for onboarding new employees and documenting network processes. The ideal candidate has a BA/BS degree in a tech field and at least 3 years of experience. This role may require working nights and weekends during service outages.

Qualifications

• 3+ years of extensive working experience in IT support role.
• Knowledge and experience installing and configuring Windows 10.
• Excellent verbal and written communications skills.

Responsibilities

• Provide level I and II support for company’s SaaS solutions.
• Work directly with customers and employees to resolve issues.
• Document network processes, procedures, and practices.
• Be responsible for onboarding new employees.

Skills

Technical support

Communication skills

Self-direction

Education

BA/BS Degree in a related technology field

Tools

Windows 10

Office 365

Dynamics CRM

Microsoft SQL

Job description

Provide level I and II support for company’s SaaS solutions

Provide level I and II support for SharePoint, Dynamics CRM and NAV.

Work directly with customers and employees to resolve issues and incidents

Be responsible for onboarding new employees and configuring laptops/PC for use in O365 environment

Document network processes, procedures, and practices

Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages

Qualifications

BA/BS Degree in a related technology field or equivalent experience

3+ years of extensive working experience in IT support role

Knowledge and experience installing and configuring Windows 10

Prior experience and functional knowledge of Dynamics CRM and SharePoint

Excellent verbal and written communications skills

Must be capable of independent self-direction

Nice to haves:

• Office 365 experience
• Microsoft SQL experience
• Microsoft Dynamics NAV functional experience

Additional Information

All your information will be kept confidential according to EEO guidelines.