Technical Support Engineer

ConsultNet Technology Services and Solutions; City of White Plains (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ConsultNet Technology Services and Solutions is seeking a Technical Support Engineer to analyze and resolve software application issues and to work closely with the Support Manager to ensure correct resolution. You will be energetic, motivated to learn new technologies, and deliver remarkable customer service.

Travel up to 25% is required for this position, and strong communication and follow-through skills are essential to success in this role.

Qualifications

• 4–5 years minimum in a business IT support role
• 1 or more technical certifications (MCP, MCSE, A+)
• Bachelor’s degree from a four-year college or technical school

Responsibilities

• Analyze and resolve software application issues.
• Collaborate with Support Manager to ensure correct resolution.
• Provide remarkable customer service and follow-through on issues.

Skills

Customer service

Strong communication

Motivation to learn

Follow-through

Travel readiness

Education

Bachelor's degree

Microsoft certifications (MCP/MCSE/A+)

Tools

Windows 10/11

Office 365

SharePoint

Active Directory

Printer configuration

VPN

Video/Conference systems

ZenDesk

Dynamics SL/GP

Job description

The Technical Support Engineer will also analyze and resolve software application issues and work closely with the Support Manager to ensure correct resolution.

Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position.

Requirements Background:

• Solid 4-5 years minimum overall in a business IT support role
• 1 or more technical certifications (MCP, MCSE, A+)
• Bachelor's degree from a four-year college or technical school

Technical Experience:

• Microsoft Windows 10/11 Desktop OS administration and troubleshooting
• Printer configuration and troubleshooting
• Office 365 Business and Enterprise Edition support (including Outlook and SharePoint)
• Desktop Hardware Configuration and Management
• VPN configuration and support
• Video, Web and voice conferencing
• Microsoft Dynamics (SL / GP) a plus but not a requirement
• Active Directory Administration and User Management (both local and M365)
• Background in enterprise software support and training a plus
• SMART board administration and troubleshooting a plus
• Experience working with helpdesk ticketing systems (ZenDesk a plus)