IT Support Engineer (SaaS, SharePoint & CRM)

Fabergent; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Miami is seeking an experienced IT Support Specialist to provide level I and II support for their SaaS solutions including SharePoint and Dynamics CRM. You will be responsible for onboarding new employees and documenting network processes. The ideal candidate has a BA/BS degree in a tech field and at least 3 years of experience. This role may require working nights and weekends during service outages.

Qualifications

• 3+ years of extensive working experience in IT support role.
• Knowledge and experience installing and configuring Windows 10.
• Excellent verbal and written communications skills.

Responsibilities

• Provide level I and II support for company’s SaaS solutions.
• Work directly with customers and employees to resolve issues.
• Document network processes, procedures, and practices.
• Be responsible for onboarding new employees.

Skills

Technical support

Communication skills

Self-direction

Education

BA/BS Degree in a related technology field

Tools

Windows 10

Office 365

Dynamics CRM

Microsoft SQL

Job description

A technology solutions provider in Miami is seeking an experienced IT Support Specialist to provide level I and II support for their SaaS solutions including SharePoint and Dynamics CRM. You will be responsible for onboarding new employees and documenting network processes. The ideal candidate has a BA/BS degree in a tech field and at least 3 years of experience. This role may require working nights and weekends during service outages.