IT Support Specialist

Pivotal Solutions; Omaha (NE); On-site; USD 65,000 - 95,000; Full time

Job summary

Pivotal Solutions in Omaha, United States, is seeking an IT Operations professional to monitor and optimize enterprise systems. You will configure devices, manage access, and administer Microsoft Dynamics 365 ERP.

You will collaborate with a MSP on cyber security strategies, stay current with tech advances, and train staff on software usage while documenting SOPs and maintaining assets. A strong analytical mindset and 2+ years of experience or a CS degree are valued.

Qualifications

• Excellent analytical and problem-solving skills.
• Experience with Dynamics 365 (preferred).
• Proficient in MS Office Suite, including Office 365, Server, and Exchange.
• Bachelor’s degree in Computer Science preferred or ≥2 years of work experience in a computer systems environment.

Responsibilities

• Monitor daily operations, including server, hardware, software and enterprise systems
• Evaluate current applications and make recommendations for improvement, as needed
• Configure user devices and system access
• Administration of and for Microsoft Dynamics 365 ERP system
• Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
• Stay up to date on technology advancements
• Perform quality work within deadlines with or without direct supervisor
• Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
• Train employees on use of many different types of software
• Write required Standard Operating Procedures (SOPs) for computer operations
• Complete monthly Preventive Maintenance tasks for specified machines
• Manage IT assets and inventory system
• Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
• Further responsibilities and duties as deemed necessary.

Skills

Analytical skills

Problem-solving

Time management

Good judgment

Education

Bachelor's degree in Computer Science

Tools

Microsoft Dynamics 365

Office 365

Server

Exchange

Job description

Omaha, United States | Posted on 09/08/2026

Job Responsibilities

• Monitor daily operations, including server, hardware, software and enterprise systems
• Evaluate current applications and make recommendations for improvement, as needed
• Configure user devices and system access
• Administration of and for Microsoft Dynamics 365 ERP system
• Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
• Stay up to date on technology advancements
• Perform quality work within deadlines with or without direct supervisor
• Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
• Train employees on use of many different types of software
• Write required Standard Operating Procedures (SOPs) for computer operations
• Complete monthly Preventive Maintenance tasks for specified machines
• Manage IT assets and inventory system
• Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
• Further responsibilities and duties as deemed necessary.

Work Experience & Education Requirements

• Excellent analytical and problem-solving skills.
• Experience with Dynamics 365 (preferred).
• Proficient in MS Suite of products including Office365, Server, and Exchange.
• Positive attitude, good judgment, and excellent time management skills.
• Bachelor’s degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment.