Information Technology Field Technician

eJAmerica; Avon (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mileage reimbursement

Travel opportunities (2 hrs travel)

Job summary

Ejamerica is seeking an experienced Deskside/IT support specialist in Avon, IN for hands-on desktop support and end-user computing. You will handle Windows 10/11 administration, Microsoft 365 support, and hardware break-fix, with remote assistance capabilities and strong documentation.

The role requires 5+ years of relevant experience, travel 2 hours, mileage reimbursement, and quarterly trips as needed. Midwest region presence preferred with on-site work and 24/7 on-call support.

Qualifications

• Over 5 years of hands-on experience in desktop support and end-user computing.
• Proficient with Windows 10/11 administration, deployment and troubleshooting.
• Strong Microsoft 365 support skills (Outlook, Teams, OneDrive, SharePoint).
• Experience with endpoint security tools (Defender for Endpoint, CrowdStrike, BitLocker).
• Familiar with SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.

Responsibilities

• Provide desktop and end-user support across hardware and software issues.
• Troubleshoot Windows OS (Windows 10/11) and Microsoft 365 apps.
• Manage and troubleshoot endpoint security and patching processes.
• Utilize remote support tools (RDP, TeamViewer, AnyDesk) to assist users.
• Document solutions and contribute to knowledge base articles.
• Collaborate with IT teams to maintain a stable desktop environment.

Skills

Desktop support

End-user computing

Windows administration

Microsoft 365 support

Endpoint security

Remote support

Documentation

Communication

Tools

SCCM

Intune

Workspace ONE

ManageEngine

RDP

TeamViewer

AnyDesk

Defender for Endpoint

CrowdStrike

Job description

• Working schedule: 7.00 AM to 4.00 PM EST


• Regional Support. The Selected Resource will be open to travel for about 2 hrs. The mileage will be reimbursed.


• Occasional quarterly travel of 2 to 3 days may be required based on business needs. All accommodation expenses will be arranged and paid in advance by our company.


• Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN.


• 24/7 on-call support.

The Deskside support member should have strong technical knowledge and hands-on experience on below technologies:

• Basic network configuration and troubleshooting (static IP, DHCP, DNS)


• Microsoft 365 Support


• Print and File share services


• Hardware Break-fix/Replacement


• Patch Management


• Application installation and troubleshooting

Detailed Job Description

• Over 5 years of hands-on experience in desktop support and end-user computing.


• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.


• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).


• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.


• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.


• End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.


• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.


• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.


• Capable of documenting solutions and creating user-friendly knowledge base articles.


• Work collaboratively with IT teams to maintain a stable and efficient desktop environment.


• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.


• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V4 Foundations


• Microsoft 365 Certified: Fundamentals - MS-900