IT SUPPORT(FSO)

Zodiac Solutions, Inc; Washington; On-site; USD 30,000 - 47,000; Full time

Job summary

Zodiac Solutions, Inc. is seeking an on-site IT Support Specialist to handle PC, laptop, printer, and device deployments. You will perform imaging, software installation, and remote assistance, with after-hours on-call duties as required.

Expect occasional travel to nearby sites and strict adherence to documented processes. You will work in a fast-paced environment, leveraging ServiceNow for ticket handling, and ensuring end-user satisfaction while maintaining asset inventory and security

Qualifications

• Experience performing on-call IT support during evenings, weekends and holidays.
• Hands-on imaging and reimaging Windows OS on desktops and laptops.
• Strong knowledge of Microsoft Windows OS family.
• Experience with Active Directory and GPO.
• Familiarity with SCCM and software deployment.
• Ability to lift up to 50 lbs and move equipment safely.

Responsibilities

• Provide on-site and remote IT hardware support.
• Imaging and deploying Windows OS and applications.
• Repair and replacement of peripherals and devices.
• Manage printers and endpoints in an enterprise environment.
• Document work in the ticketing system and ensure customer satisfaction.
• Travel to nearby sites as needed.

Skills

On-Call Support

Off-Hour Support

Imaging Windows OS

SCCM

Ghost Imaging

Remote Desktop

Active Directory

GPO

Printer Support

Asset Inventory

Documentation

Customer Service

Equipment Lifting

Tools

ServiceNow

Ghost

SCCM

Remote Desktop

Active Directory

Job description

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication - soft skills (read, write & speak)

Skillset:

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office on Daily (No WFH)
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Ability to move/lift/carry up 50 lbs of weight
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshoot
• Working knowledge of Microsoft Active Directory and GPO
• Strong troubleshooting skills
• Significant, demonstrated experience with Microsoft Windows operating systems
• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
• Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
• Advanced level skills in the Microsoft Office Suite:
• Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
• Strong software installation and support skills
• Disciplined, systematic problem solving skills required