Part-Time IT Support Specialist I - Hands-On Growth

Corporate Technologies LLC; Fargo (ND); On-site; USD 23,000 - 32,000; Part time

Job summary

Corporate Technologies is seeking a part-time IT Helpdesk Technician to support day-to-day operations of the Information Technologies Department in Fargo, ND. You will install, configure, and repair PCs, laptops, mobile devices, and related hardware.

The role involves preparing new computers, loading software, diagnosing hardware issues, and providing phone support to users. Growth, training, and a strong customer-service focus are emphasized in this team-oriented environment.

Qualifications

• Two-year degree in Computer Technology or equivalent work experience.
• Four-year degree in Computer Technology preferred.
• Knowledge of Windows desktop PCs is essential.
• Experience with macOS, iOS, Android, iPadOS and related systems preferred.
• Experience with WAN environments is helpful.
• Working knowledge of Microsoft Office and SAP software preferred.

Responsibilities

• Assists in operating computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware.
• Diagnoses and repairs personal computers, mobile devices, and other hardware.
• Sends units out for repair and ensures timely completion.
• Uses PC lifecycle configuration management software for inventory, software distribution, installation, patch deployment, imaging, and remote support.
• Provides phone support as part of the IT Helpdesk and assists PC users with hardware and software problems.
• Develops and maintains relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of Corporate Technologies, addressing problems and customer complaints.
• Initiates timely communication with the supervisor regarding PCs and related measures.
• Provides accurate documentation of expenses and other information as requested.
• Provides input or recommendations to the department budget.
• Researches and analyzes various topics and department functions.
• Performs other duties as assigned.

Skills

Windows desktop PCs

macOS/iOS/Android

WAN networks

Microsoft Office

SAP

Education

Two-year degree in Computer Technology

Four-year Computer Technology degree

Job description

Corporate Technologies is seeking a part-time IT Helpdesk Technician to support day-to-day operations of the Information Technologies Department in Fargo, ND. You will install, configure, and repair PCs, laptops, mobile devices, and related hardware.

The role involves preparing new computers, loading software, diagnosing hardware issues, and providing phone support to users. Growth, training, and a strong customer-service focus are emphasized in this team-oriented environment.