IT Help Desk Specialist — Fast, Friendly End-User Support

Jobtailor

West Fargo (ND)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Job summary

Jobtailor in the United States is seeking an entry-level to mid-level IT Help Desk Technician to support end users. You will be the first point of contact for technical issues and will work with several IT teams to keep user productivity high.

You will diagnose and resolve common hardware and software problems, document solutions in the ticketing system, and help educate users on best practices. This role offers on-site work in West Fargo, ND.

Qualifications

High School diploma or equivalent.
Basic computer hardware and OS knowledge (Windows, macOS).
Troubleshoot routine hardware, software, and access issues.
Clear, professional communication with diverse technical levels.
Document work and protect confidential information.
Able to lift up to 75 pounds of equipment.
Experience in help desk or customer support preferred.
Team-oriented and able to follow procedures.
2+ years in help desk or IT support preferred.

Responsibilities

Serve as the first point of contact for end users experiencing technical issues.
Diagnose, troubleshoot, and resolve IT issues; escalate when necessary to higher-level teams.
Provide clear communication and customer service to minimize downtime and support user productivity.
Maintain an up-to-date knowledge base of common issues and resolutions.
Respond promptly to help desk requests via phone, email, or ticketing system.
Assist users with software installations, configurations, and updates.
Document all support activities and solutions in the ticketing system.
Escalate unresolved issues to appropriate IT teams while keeping users informed.
Provide guidance and training to users on common IT procedures and best practices.