IT Help Desk Specialist

Magnum Electric; West Fargo (ND); On-site; USD 42,000 - 58,000; Full time

Job summary

Magnum Electric is seeking an experienced IT Help Desk Specialist to join our team at the West Fargo office. You will serve as the frontline for our technology department, diagnosing and resolving hardware, software, and network issues, supporting users via phone, email, and in-person.

This role requires 1–3 years in IT support, strong knowledge of Windows OS, networking basics, and Microsoft 365, with QuickBooks and iPad knowledge considered a plus; candidates should be highly organized and

Qualifications

• 1–3 years in IT support or a mix of education and experience.
• Strong knowledge of Windows OS, networking basics, and Microsoft 365. QuickBooks and Apple iPad knowledge a plus.
• Excellent interpersonal skills with a strong, friendly telephone manner.
• Highly organized, proactive learner, and capable of following documented procedures.

Responsibilities

• Support & Troubleshooting: Act as the first point of contact, diagnosing, and resolving hardware, software, and network issues via phone, email, and in-person.
• System Maintenance: Install, configure, and repair computers and peripherals.
• User Support & Escalation: Guide users through troubleshooting steps and elevate complex issues to higher-level support.

Skills

Customer service

Organized

Problem solving

Tools

Windows OS

Microsoft 365

QuickBooks

Apple iPad knowledge

Job description

Magnum Electric is seeking an experienced IT Help Desk Specialist to join our team in our West Fargo office. We have multiple offices in four states with our headquarters in West Fargo, ND. As the frontline face to our technology department, you will resolve technical issues and empower our team to succeed. If you are motivated, organized, detail oriented, and driven to succeed, please read on!

Responsibilities include but are not limited to:

• Support & Troubleshooting: Act as the first point of contact, diagnosing, and resolving hardware, software, and network issues via phone, email, and in-person.
• System Maintenance: Install, configure, and repair computers and peripherals.
• User Support & Escalation: Guide users through troubleshooting steps and elevate complex issues to higher-level support.

Qualifications and Skills

• Experience: 1–3 years in IT support or a mix of education and experience.
• Technical Proficiency: Strong knowledge of Windows OS, networking basics, and Microsoft 365. QuickBooks and Apple iPad knowledge a plus.
• Customer Service: Excellent interpersonal skills with a strong, friendly telephone manner.
• Attributes: Highly organized, proactive learner, and capable of following documented procedures.

Magnum Electric is an equal opportunity employer that strives to recruit and retain people who want to grow personally and professionally.