IT Support Desk Technician – Remote & On-Site

Complete Network Support; City of Albany (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Opportunities for professional development

Job summary

An IT support company is seeking a support desk technician in Albany, NY. The ideal candidate should have an associates or bachelors degree in computer science or IT, along with 2-5 years of experience. Responsibilities include providing remote and on-site support, troubleshooting desktop issues, and effective customer communication. Flexible working hours may be required, and the position offers opportunities for professional development and advancement within a dynamic work environment.

Qualifications

• 2 to 5 years of experience in a support desk role.
• Must have strong technical and communication skills.
• Familiarity with TCP/IP networking is important.

Responsibilities

• Provide remote and on-site technical support for customers.
• Troubleshoot level 1-2 desktop support issues.
• Communicate effectively while maintaining a friendly attitude.

Skills

Customer support

Time management

Windows System Administration

Active Directory Administration

Networking concepts and hardware

Communication skills

Education

Associates or Bachelors degree in computer science or IT

Tools

Microsoft Windows Server

VMware

Cisco IOS

Job description

An IT support company is seeking a support desk technician in Albany, NY. The ideal candidate should have an associates or bachelors degree in computer science or IT, along with 2-5 years of experience. Responsibilities include providing remote and on-site support, troubleshooting desktop issues, and effective customer communication. Flexible working hours may be required, and the position offers opportunities for professional development and advancement within a dynamic work environment.