IT Support Coordinator: Help Desk & Onboarding

Fiduciary Real Estate Development, Inc.; Milwaukee (WI); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

HSA option

Paid time off

14 paid holidays

Rent discount (Full-Time)

Daycare discount

Paid training & development

Team-building activities

Job summary

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator to join our Milwaukee headquarters. The role provides technical support, sets up devices, and assists with onboarding and inventory management. Monday–Friday, day shift, with a focus on timely problem resolution.

The ideal candidate has a high school diploma or GED, possibly an IT-related associate degree, and some IT coursework or experience. Strong communication and customer service skills are essential.

Qualifications

• High school diploma or GED required; IT certifications and/or associate degree are a plus.
• One year of IT or related coursework is preferred.
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10/11, and Windows 365.
• Experience with remote support tools is a plus.

Responsibilities

• Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Set up, configure, and deploy computers, mobile devices and accessories.
• Provide new user account set-up and assist with onboarding and offboarding.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.
• Assist with management of inventory of IT equipment.
• Assist with updating and patching software and hardware.

Skills

IT support

Windows 10/11

Windows 365

Remote support tools

Customer service

Troubleshooting

Education

High school diploma or GED

Associate IT degree

Tools

Ticketing system

Remote management tools

Job description

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator to join our Milwaukee headquarters. The role provides technical support, sets up devices, and assists with onboarding and inventory management. Monday–Friday, day shift, with a focus on timely problem resolution.

The ideal candidate has a high school diploma or GED, possibly an IT-related associate degree, and some IT coursework or experience. Strong communication and customer service skills are essential.