IT Support Coordinator (60786)

Fiduciary Real Estate Development, Inc.; Milwaukee (WI); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

HSA option

Paid time off

14 paid holidays

Rent discount (Full-Time)

Daycare discount

Paid training & development

Team-building activities

Job summary

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator to join our Milwaukee headquarters. The role provides technical support, sets up devices, and assists with onboarding and inventory management. Monday–Friday, day shift, with a focus on timely problem resolution.

The ideal candidate has a high school diploma or GED, possibly an IT-related associate degree, and some IT coursework or experience. Strong communication and customer service skills are essential.

Qualifications

• High school diploma or GED required; IT certifications and/or associate degree are a plus.
• One year of IT or related coursework is preferred.
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10/11, and Windows 365.
• Experience with remote support tools is a plus.

Responsibilities

• Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Set up, configure, and deploy computers, mobile devices and accessories.
• Provide new user account set-up and assist with onboarding and offboarding.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.
• Assist with management of inventory of IT equipment.
• Assist with updating and patching software and hardware.

Skills

IT support

Windows 10/11

Windows 365

Remote support tools

Customer service

Troubleshooting

Education

High school diploma or GED

Associate IT degree

Tools

Ticketing system

Remote management tools

Job description

# IT Support Coordinator (60786)Corporate Office - Milwaukee, WI 53202## OverviewSalary Range$25.00 - $29.00 HourlyLevelEntryPosition TypeFull TimeJob ShiftDay## Description**IT Support Coordinator****Join a team that’s leading the way in real estate development and apartment management!**We're growing — and growing quickly — so we're seeking motivated and highly talented people to join our team. We’re currently looking for a resourceful problem solver for an IT Support Coordinator opening. The position will work out of our Milwaukee headquarters.**Your Next Career!**If you’re truly a problem solver, and have the following skills and experience, apply today so we can get a conversation started that will change your career:* High school diploma or GED required. Certifications and/or associate degree (any area of IT) is a plus.* One (1) year of IT or related coursework is preferred* Working knowledge of computer systems, networking concepts, mobile devices, Windows 10 and 11, and Windows 365.* Experience with remote support tools a plus.* Ability to fully investigate issues, develop solutions, and prioritize multiple tasks in a fast-paced environment.* Strong communications and customer service skills**In this position you will:*** Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.* Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.* Set up, configure, and deploy computers, mobile devices and accessories.* Provide new user account set-up and assist with onboarding and offboarding.* Collaborate with other IT team members to escalate and resolve complex issues.* Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.* Assist with management of inventory of IT equipment.* Assist with updating and patching software and hardware.**Schedule:**Monday-Friday 8am-5pm\\*\\*Position to start on November 30th**Why FRED?**FRED’s growth fuels career opportunities and advancement for our team members. We also offer one of the most comprehensive benefits packages in the industry, which includes:* Competitive base hourly rate with bonus incentives.* Comprehensive health, dental, vision, disability, and life insurance coverage.* 401(k) plan with company match and immediate vesting.* Health Savings Account (HSA) option with $1,000 annual employer contribution.* Paid time off, vacation days, and 14 paid holidays.* Paid Medical Leave & Parental Bonding Leave.* Rent discount: 20% for Full-Time employees, 10% for Part-Time employees on all market rate apartments.* Daycare discount: 10% discount with The Leaning Experience daycare centers.* Paid training & development opportunities.* Engaging team-building activities via company-sponsored outings, events, and charitable initiatives.Learn more about us here:* Careers at FRED - https://youtu.be/11\\_Zvp3cciUApply now to join the FRED team and experience what it is like to work for a company that knows their strongest asset is *people just like you*!Once your application is complete, you will receive an automated response confirming your information is received. Over the next few days, our team will review your application and reach out regarding next steps.