IT Help Desk Coordinator

Pathologyresource; Shreveport (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Pathologyresource in Shreveport, Louisiana is seeking a full-time IT Help Desk Coordinator. The role involves managing IT tickets, supporting end-users, and troubleshooting technical issues. Ideal candidates should have a high school diploma and experience in customer service.

Additional skills such as A+ certification are preferred. The position may require occasional travel for onsite assistance.

Qualifications

• High school diploma or equivalent, required.
• Experience in a customer service-oriented call center environment, preferred.
• A+ certification or equivalent skill/training, preferred.

Responsibilities

• Report, track, and manage tickets through the IT ticketing system.
• Support end-users with tier one problems.
• Troubleshoot a variety of computer-related issues via phone and remote assistance.

Skills

Customer service skills

Troubleshooting skills

Technical proficiency

Education

High school diploma or equivalent

Tools

IT ticketing system

Job description

Job description

IT Help Desk Coordinator – Full Time. Main responsibilities include reporting, tracking and managing tickets through the IT ticketing system, supporting end-users with tier one problems, and troubleshooting a variety of computer-related issues via phone and remote assistance. Occasional travel for onsite assistance and installations may be required. Additional duties include management of asset inventory, performing routine administrative functions, maintaining technology proficiency standards for supported systems, preparation and installation of workstations and peripherals.

High school diploma or equivalent, required. Experience in a customer service-oriented call center environment, preferred. A+ certification or equivalent skill/training, preferred.

Job Type: Full-time