Desktop Support Specialist: Fast, Friendly IT Help

Medical College of WI; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Medical College of WI seeks an IT Support professional in Milwaukee, WI. The role involves managing service requests, user account management, and providing support in a customer-focused environment.

Applicants should have a minimum of 3 years of experience and a high school diploma, with preference given to candidates holding a Bachelor's in a related field and additional certifications. A strong ability to communicate and work effectively in a team is essential.

Qualifications

• Minimum 3 years of experience in a related role.
• Preferred 4+ years of related experience in IT support.
• Ability to learn new tasks quickly and manage various tasks.

Responsibilities

• Document and route service requests within the management system.
• Respond to inquiries with a high resolution rate.
• Monitor service management queues based on priority.
• Manage user accounts within Active Directory.

Skills

Active listening

Technical generalist

Communication skills

Planning and organization

Attention to detail

Analytical skills

Team collaboration

Education

High school diploma

Bachelor’s Degree in Computer Science or related field

Tools

Service Management system

Active Directory

HDI CSR certification

CompTIA A+ certification

ITIL Foundation certification

Job description

Medical College of WI seeks an IT Support professional in Milwaukee, WI. The role involves managing service requests, user account management, and providing support in a customer-focused environment.

Applicants should have a minimum of 3 years of experience and a high school diploma, with preference given to candidates holding a Bachelor's in a related field and additional certifications. A strong ability to communicate and work effectively in a team is essential.