IT Support Coordinator

Fiduciary Real Estate Development, Inc.; Milwaukee (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator at our Milwaukee headquarters. This role provides user support via phone, email, and chat, troubleshoots hardware, software, and network issues, and sets up computers and mobile devices.

Onboarding/offboarding assistance and accurate ticket-tracking are key parts of the job. We value strong communication and customer service skills, with 1 year of IT coursework and IT certifications or an associate degree as pluses.

Qualifications

• High school diploma or GED required; IT certifications or an IT-related associate degree are a plus.
• One year of IT coursework preferred.
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10/11, and Windows 365.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide technical support to users via telephone, email, tickets, or chat.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up, configure, and deploy computers, mobile devices, and accessories.
• Provide new user account setup and assist onboarding/offboarding.
• Collaborate with IT team to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions in the ticket system.

Skills

Windows 10/11

Windows 365

Networking concepts

Troubleshooting

Remote support tools

Customer service

Communication skills

Education

High school diploma or GED

IT certifications

Associate degree in IT

Tools

Ticketing system

Remote support tools

Job description

IT Support CoordinatorJoin a team that’s leading the way in real estate development and apartment management!We're growing — and growing quickly — so we're seeking motivated and highly talented people to join our team. We’re currently looking for a resourceful problem solver for an IT Support Coordinator opening. The position will work out of our Milwaukee headquarters.Your Next Career!If you’re truly a problem solver, and have the following skills and experience, apply today so we can get a conversation started that will change your career:High school diploma or GED required. Certifications and/or associate degree (any area of IT) is a plus.One (1) year of IT or related coursework is preferredWorking knowledge of computer systems, networking concepts, mobile devices, Windows 10 and 11, and Windows 365.Experience with remote support tools a plus.Ability to fully investigate issues, develop solutions, and prioritize multiple tasks in a fast-paced environment.Strong communications and customer service skillsIn this position you will:Provides technical support to users by answering questions and troubleshooting problems via telephone, email, trouble tickets, or chat.Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.Set up, configure, and deploy computers, mobile devices and accessories.Provide new user account set-up and assist with onboarding and offboarding.Collaborate with other IT team members to escalate and resolve complex issues.Maintain accurate records of help desk interactions, resolutions, and follow-up actions using Ticket system.Assist with management of inventory of IT equipment.Assist with updating and patching software and hardware.Schedule:Monday-Friday 8am-5pm**Position to start on November 30thWhy FRED?FRED’s growth fuels career opportunities and advancement for our team members. We also offer one of the most comprehensive benefits packages in the industry, which includes:Competitive base hourly rate with bonus incentives.Comprehensive health, dental, vision, disability, and life insurance coverage.401(k) plan with company match and immediate vesting.Health Savings Account (HSA) option with $1,000 annual employer contribution.Paid time off, vacation days, and 14 paid holidays.Paid Medical Leave & Parental Bonding Leave.Rent discount: 20% for Full-Time employees, 10% for Part-Time employees on all market rate apartments.Daycare discount: 10% discount with The Leaning Experience daycare centers.Paid training & development opportunities.Engaging team-building activities via company-sponsored outings, events, and charitable initiatives.Learn more about us here:Careers at FRED - https://youtu.be/11_Zvp3cciUApply now to join the FRED team and experience what it is like to work for a company that knows their strongest asset is people just like you! Once your application is complete, you will receive an automated response confirming your information is received. Over the next few days, our team will review your application and reach out regarding next steps.