IT Support & Onboarding Specialist

Fiduciary Real Estate Development, Inc.; Milwaukee (WI); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) with company match

Paid time off

Paid holidays

Résumé du poste

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator at our Milwaukee headquarters. This role provides user support via phone, email, and chat, troubleshoots hardware, software, and network issues, and sets up computers and mobile devices.

Onboarding/offboarding assistance and accurate ticket-tracking are key parts of the job. We value strong communication and customer service skills, with 1 year of IT coursework and IT certifications or an associate degree as pluses.

Qualifications

• High school diploma or GED required; IT certifications or an IT-related associate degree are a plus.
• One year of IT coursework preferred.
• Working knowledge of computer systems, networking concepts, mobile devices, Windows 10/11, and Windows 365.
• Strong communication and customer service skills are essential.

Responsabilités

• Provide technical support to users via telephone, email, tickets, or chat.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up, configure, and deploy computers, mobile devices, and accessories.
• Provide new user account setup and assist onboarding/offboarding.
• Collaborate with IT team to escalate and resolve complex issues.
• Maintain accurate records of help desk interactions in the ticket system.

Connaissances

Windows 10/11

Windows 365

Networking concepts

Troubleshooting

Remote support tools

Customer service

Communication skills

Formation

High school diploma or GED

IT certifications

Associate degree in IT

Outils

Ticketing system

Remote support tools

Description du poste

Fiduciary Real Estate Development, Inc. is seeking an IT Support Coordinator at our Milwaukee headquarters. This role provides user support via phone, email, and chat, troubleshoots hardware, software, and network issues, and sets up computers and mobile devices.

Onboarding/offboarding assistance and accurate ticket-tracking are key parts of the job. We value strong communication and customer service skills, with 1 year of IT coursework and IT certifications or an associate degree as pluses.