IT Support Center Analyst — AV, Networking & User Support

Virginia Polytechnic Institute and State University (VT); Virginia (MN); On-site; USD 41,400 - 50,600; Full time

Job summary

Virginia Tech seeks an IT Support Center Analyst for the Virginia Maryland College of Veterinary Medicine. The role involves delivering high-quality user support, advising on major implementations, and providing hardware/software support across college servers and networks.

You will also support video teleconferencing and provide AV assistance in classrooms and conference rooms. Candidates should have extensive Windows/MacOS knowledge, Office/Adobe experience, networking skills, and the ability

Qualifications

• Extensive knowledge of Windows and MacOS installation and troubleshooting.
• Experience supporting Microsoft Office, email apps, web browsers, Adobe apps.
• Experience with server and networked computing environments, TCP/IP, wireless networks.
• Ability to work independently and with faculty, staff, students, and vendors.

Responsibilities

• Provide high quality, prompt user support and AV assistance as needed.
• Support classroom and conference room audiovisual systems.
• Troubleshoot and resolve computer operation problems in coordination with the Systems Administrator.
• Provide video teleconferencing support and support for college servers and networking.

Skills

Windows & MacOS

Office & Email apps

Networking & TCP/IP

Mobile OS

Security best practices

Troubleshooting

Team collaboration

Communication

Education

Bachelor’s degree in information technology

Tools

Video conferencing equipment

Job description

Virginia Tech seeks an IT Support Center Analyst for the Virginia Maryland College of Veterinary Medicine. The role involves delivering high-quality user support, advising on major implementations, and providing hardware/software support across college servers and networks.

You will also support video teleconferencing and provide AV assistance in classrooms and conference rooms. Candidates should have extensive Windows/MacOS knowledge, Office/Adobe experience, networking skills, and the ability