IT Support Center Analyst

Virginia Polytechnic Institute and State University (VT); Virginia (MN); On-site; USD 41,400 - 50,600; Full time

Job summary

Virginia Tech seeks an IT Support Center Analyst for the Virginia Maryland College of Veterinary Medicine. The role involves delivering high-quality user support, advising on major implementations, and providing hardware/software support across college servers and networks.

You will also support video teleconferencing and provide AV assistance in classrooms and conference rooms. Candidates should have extensive Windows/MacOS knowledge, Office/Adobe experience, networking skills, and the ability

Qualifications

• Extensive knowledge of Windows and MacOS installation and troubleshooting.
• Experience supporting Microsoft Office, email apps, web browsers, Adobe apps.
• Experience with server and networked computing environments, TCP/IP, wireless networks.
• Ability to work independently and with faculty, staff, students, and vendors.

Responsibilities

• Provide high quality, prompt user support and AV assistance as needed.
• Support classroom and conference room audiovisual systems.
• Troubleshoot and resolve computer operation problems in coordination with the Systems Administrator.
• Provide video teleconferencing support and support for college servers and networking.

Skills

Windows & MacOS

Office & Email apps

Networking & TCP/IP

Mobile OS

Security best practices

Troubleshooting

Team collaboration

Communication

Education

Bachelor’s degree in information technology

Tools

Video conferencing equipment

Job description

Job Description

The Virginia Maryland College of Veterinary Medicine is seeking qualified candidates for an IT Support Center Analyst. The tasks include a range of activities from working on multiple, complex projects independently to functioning at a high level of technical variation and difficulty. Serves as a consultant and provides technical advice to other technicians, staff, and faculty. Provides consultation and advice on major implementations, ensuring services are not compromised and provides technical leadership on integration of various related systems. Provides high quality, prompt, and responsive user support services, as well as providing hardware and software technical support as needed. Solves routine computer operation problems and works closely with Systems Administrator to solve more complicated problems related to supporting and enhancing college servers and networking. Provides video teleconferencing support for the College. Provides classroom and conference room with audiovisual support as necessary.

Required Qualifications

• Extensive knowledge of Microsoft Windows and MacOS operating system installation and troubleshooting.
• Extensive knowledge and experience supporting Microsoft Office, email applications, web browsers, Adobe applications, and other common desktop software.
• Experience working with server and networked computing environments, TCP/IP, wireless networks, and software troubleshooting.
• Working knowledge of mobile computing and mobile operating systems such as iOS and Android.
• Strong understanding of desktop security best practices, including secure configuration, routine updates, endpoint protection, and safe user practices.
• Ability to analyze, research, and solve technical problems effectively.
• Ability to work both independently and in a team environment while interacting effectively with faculty, staff, students, and vendors.
• Ability to provide clear and concise written and oral communication.
• Ability to make decisions within the scope of responsibility or escalate problems as necessary.

Preferred Qualifications

• Bachelor’s degree in information technology or a related field, or an equivalent combination of education, training, and experience.
• Experience with video teleconferencing and audiovisual equipment.
• Experience providing documentation and training to end users.
• Experience with university policies, procedures, and systems.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Starting at $46,000, commensurate with experience

Hours per week

40

Review Date

8/07/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is aninclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eightundergraduate colleges, aschool of medicine, aveterinary medicinecollege,Graduate School, andHonors College.The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerousExtension officesandresearch institutes.A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Lynett Cruise at [e-mail] during regular business hours at least 10 business days prior to the event.