Senior AV & IT Support Technician – Onsite Campus

Commonwealth of VA Careers; Richmond (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

On-site work

Job summary

VCU Technology Services is seeking a Senior Tech Squad Support Technician to provide frontline support for classroom AV and instructional technology on the Academic and Medical Campus. You will train end users, coordinate with departments, and ensure system functionality after maintenance tasks.

The role requires independent work, ability to manage multiple projects, and comfort with lifting up to 25 lbs. On-site duties support faculty, staff, and students in a respectful, professional

Qualifications

• Engage regularly with end users to provide training and support.
• Coordinate efforts between departments.
• Ability to work on various projects simultaneously and meet deadlines.
• Self-motivated and able to work independently without supervision.
• Occasionally lift equipment up to 25 lbs.
• Detail oriented and organized.
• Working knowledge of common word processing and spreadsheet software.
• Strong interpersonal and written/oral communication skills.
• Demonstrated commitment to respectful, professional conduct with diverse populations.
• Experience installing and troubleshooting Professional AV systems.
• Identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Responsibilities

• Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality; provide technical advice; and provide end user training.

Skills

End-user training

Coordination

Problem solving

Independence

Lifting 25 lbs

Detail oriented

MS Office

Interpersonal skills

Written & verbal communication

Tools

AV systems troubleshooting

Job description

VCU Technology Services is seeking a Senior Tech Squad Support Technician to provide frontline support for classroom AV and instructional technology on the Academic and Medical Campus. You will train end users, coordinate with departments, and ensure system functionality after maintenance tasks.

The role requires independent work, ability to manage multiple projects, and comfort with lifting up to 25 lbs. On-site duties support faculty, staff, and students in a respectful, professional