IT Support Associate: Microsoft 365 Specialist (On-Site)

Saab, Inc.; United States; Sur place; USD 59 000 - 71 000; Plein temps

Avantages offerts par ce poste

Medical, vision, and dental insurance

Generous paid time off, including 8 ho

401(k) with employer contributions

Tuition assistance and student loan

Wellness and employee assistance

Employee stock purchase opportunities

Short‑term and long‑term disability

Résumé du poste

Saab, Inc. is seeking an Associate IT Support Professional to support technology operations and improve user productivity across Saab. This on-site role is based in Bristol, RI, with responsibility for Microsoft 365 apps, hardware troubleshooting, and IT projects.

You will communicate technical information to diverse users, maintain data integrity, and participate in an on-call rotation with occasional overnight travel (up to 10%). Saab offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent with 3+ years of relevant professional or co‑op experience, an Associate’s degree with 1+ years of relevant experience, or a Bachelor’s degree with no prior experience required.
• General knowledge of and experience configuring and troubleshooting Windows‑based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge, including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow‑up.
• Ability to obtain a Security Clearance, if required.

Responsabilités

• Provide day‑to‑day IT support to employees for workplace ICT systems, including Microsoft 365 apps.
• Install, configure, and troubleshoot laptops, desktops, and workstations in a heterogeneous environment.
• Maintain data integrity and permissions within Microsoft 365.
• Communicate technical information effectively to both technical and nontechnical staff.
• Recommend and specify hardware and software solutions, including Microsoft 365 tools.
• Participate in IT infrastructure projects and initiatives.
• Conduct training programs for end users on applications.
• Participate in an on‑call rotation and support up to 10% overnight travel annually.

Connaissances

Microsoft 365

Active Directory

Windows troubleshooting

Customer service

TCP/IP VPN

Communication skills

Security clearance

Formation

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Outils

Microsoft Outlook

SharePoint

OneDrive

Description du poste

Saab, Inc. is seeking an Associate IT Support Professional to support technology operations and improve user productivity across Saab. This on-site role is based in Bristol, RI, with responsibility for Microsoft 365 apps, hardware troubleshooting, and IT projects.

You will communicate technical information to diverse users, maintain data integrity, and participate in an on-call rotation with occasional overnight travel (up to 10%). Saab offers comprehensive benefits and growth opportunities.