IT Support Pro: Windows & Microsoft 365 Expert

Saab, Inc.; Village of East Syracuse (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Saab, Inc. in Syracuse, NY is seeking a student for a Co-Op IT Support role to deliver daily technical assistance for Microsoft 365 and endpoint devices. You will assist with basic network issues, configure laptops and desktops, and help maintain data integrity while communicating effectively with users.

You will participate in IT projects and gain hands-on experience in a leading defense technology company, with a focus on service excellence and professional growth.

Qualifications

• Pursuing Associate or Bachelor’s degree in IT/CS.
• General understanding of Windows-based systems and basic troubleshooting.
• Familiarity with Microsoft 365 apps.
• Strong written and verbal communication skills.
• Basic networking knowledge (TCP/IP, VPN).
• Strong organizational skills and ability to manage multiple tasks.
• Commitment to excellent customer service and follow-up.
• Exposure to Active Directory concepts (preferred).

Responsibilities

• Provide daily technical support for workplace information and communications systems, including Microsoft 365 apps.
• Assist with installing, configuring, and troubleshooting laptops, desktops, and workstations.
• Help maintain data integrity and file system security, including permissions and access in Microsoft 365.
• Communicate technical information clearly to both technical and non-technical users.
• Support research and provide recommendations for hardware and software solutions.
• Assist with IT infrastructure and technology projects as assigned.
• Help deliver basic training and guidance to users on common applications and tools.

Skills

Windows basics

Microsoft 365

Networking fundamentals

Communication skills

Customer service

Multitasking

Active Directory (preferred)

Education

Associate or Bachelor's in IT/CS

Job description

Saab, Inc. in Syracuse, NY is seeking a student for a Co-Op IT Support role to deliver daily technical assistance for Microsoft 365 and endpoint devices. You will assist with basic network issues, configure laptops and desktops, and help maintain data integrity while communicating effectively with users.

You will participate in IT projects and gain hands-on experience in a leading defense technology company, with a focus on service excellence and professional growth.