IT Support Associate II — Remote & Onsite Tech Support
Amazon
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Job summary
Amazon is seeking an IT Support Associate II for its Ops Tech Solutions (OTS) group in Oklahoma. The role supports the operations team with a variety of IT issues across multiple disciplines within an Amazon Operations facility.
You will help resolve technical problems, participate in career development, and contribute to improving IT services. Starting compensation includes competitive pay, Day 1 health benefits, and 401(k) matching.
Qualifications
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience in a dynamic environment with a high degree of customer service
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Responsibilities
- Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
- Handles support requests and procedures across the network
- Assist in training new hires
- Continuous learning of new technologies
- Ability to support customers from multiple buildings in the area, as well as remote customers
- Ability to move up to 49lbs and stand/walk 10–12 hours per shift with or without accommodation
Skills
Tools
Job description
Amazon is seeking an IT Support Associate II for its Ops Tech Solutions (OTS) group in Oklahoma. The role supports the operations team with a variety of IT issues across multiple disciplines within an Amazon Operations facility.
You will help resolve technical problems, participate in career development, and contribute to improving IT services. Starting compensation includes competitive pay, Day 1 health benefits, and 401(k) matching.
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