IT Support Associate II – Regional Operations Tech Pro

Amazon; Tolleson (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave (up to 20 weeks)

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined regional area. You will troubleshoot integrated systems, support multiple disciplines, and help train new hires while delivering reliable IT service.

The role requires the ability to lift up to 49 pounds, stand for long shifts, and travel locally. Competitive benefits start Day 1, with 401(k) matching and a casual dress code at many locations, including Tolleson, AZ.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

OS support (Windows/Mac/Linux)

Physical ability

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined regional area. You will troubleshoot integrated systems, support multiple disciplines, and help train new hires while delivering reliable IT service.

The role requires the ability to lift up to 49 pounds, stand for long shifts, and travel locally. Competitive benefits start Day 1, with 401(k) matching and a casual dress code at many locations, including Tolleson, AZ.