IT Support Associate II - Field Tech, Multi-Site Ops

Amazon; Colorado Springs (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined geographic area. You will troubleshoot technical problems, maintain IT equipment, and support field technicians to ensure smooth operations.

This role emphasizes strong customer service, quick learning of new technologies, and occasional travel within the local region. Day-1 benefits include comprehensive healthcare, 401(k) matching, and ongoing career development opportunities.

Qualifications

• Experience troubleshooting and debugging technical systems.
• Ability to lift up to 49 pounds and perform physical tasks during long shifts.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

IT support

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across Amazon facilities in a defined geographic area. You will troubleshoot technical problems, maintain IT equipment, and support field technicians to ensure smooth operations.

This role emphasizes strong customer service, quick learning of new technologies, and occasional travel within the local region. Day-1 benefits include comprehensive healthcare, 401(k) matching, and ongoing career development opportunities.