IT Support Associate II — Regional Ops Tech

Amazon; Carrollton (TX); Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits (Day 1)

401(k) matching

Paid parental leave

Job summary

Amazon in Carrollton, TX is seeking an IT Support Associate II to assist the operations team in resolving technical issues across facilities in a defined region. You will be part of a team delivering reliable IT support to keep operations running smoothly.

The role emphasizes customer service, hands-on troubleshooting, and ongoing learning of new technologies, with opportunities for career development and a comprehensive benefits package starting Day 1.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Dynamic environment with a high degree of customer service.
• Lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• 1+ years of Windows, Mac or Linux OS support.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests across networks and systems.
• Assist in training new hires.
• Continuously learn new technologies to stay current.
• Support customers across multiple buildings and remote locations in the region.
• Travel within local or regional area to support customers.

Skills

Troubleshooting IT equipment

Customer service

Physical ability

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

CCNA

Linux (Redhat)

AWS

Job description

Amazon in Carrollton, TX is seeking an IT Support Associate II to assist the operations team in resolving technical issues across facilities in a defined region. You will be part of a team delivering reliable IT support to keep operations running smoothly.

The role emphasizes customer service, hands-on troubleshooting, and ongoing learning of new technologies, with opportunities for career development and a comprehensive benefits package starting Day 1.