IT Support Associate II — Operations Tech
Amazon
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Benefits offered by this job
Job summary
Amazon’s OpsTech IT is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area. You’ll contribute to resolving issues, support new hires, and continuously learn new technologies to enhance service delivery.
Starting Day 1, Amazon offers comprehensive healthcare, a 401(k) program, and up to 20 weeks of paid parental leave.
Qualifications
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Skills
Tools
Job description
Amazon’s OpsTech IT is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities within a defined geographic area. You’ll contribute to resolving issues, support new hires, and continuously learn new technologies to enhance service delivery.
Starting Day 1, Amazon offers comprehensive healthcare, a 401(k) program, and up to 20 weeks of paid parental leave.
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