IT Support Associate II — Onsite Ops Tech, 12h Shifts

Amazon Inc.; Kent (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare Day 1

401(k) matching

Parental leave

Casual dress

Job summary

Amazon Inc. in Kent, WA is seeking an IT Support Associate II to support the operations team by resolving technical issues across a range of IT disciplines within an Amazon Operations facility.

The role offers opportunities for career development, comprehensive benefits from Day 1, and a casual dress code. You will work in a fast-paced environment, assisting in incident resolution and customer support for multiple buildings and remote locations.

Qualifications

• 1+ years of Windows, Mac or Linux operating system support experience or equivalent
• Experience troubleshooting integrated and interdependent computer systems
• Dynamic environment with a high degree of customer service

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Skills

Windows support

MacOS support

Linux support

Customer service

Technical troubleshooting

Tools

IT hardware

Job description

Amazon Inc. in Kent, WA is seeking an IT Support Associate II to support the operations team by resolving technical issues across a range of IT disciplines within an Amazon Operations facility.

The role offers opportunities for career development, comprehensive benefits from Day 1, and a casual dress code. You will work in a fast-paced environment, assisting in incident resolution and customer support for multiple buildings and remote locations.