IT Support Associate II — Global Ops Tech & Training

Socket.dev; Louisville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare Day 1

401(k) matching

Paid parental leave (up to 20 weeks)

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team with resolving technical problems across multiple disciplines within an Operations facility. You will contribute to continuous improvement and career development opportunities as part of Amazon’s IT support ecosystem.

The role emphasizes customer service, practical troubleshooting, and collaboration with the operations team to ensure reliable IT infrastructure and effective user support on Day 1.

Qualifications

• Experience supporting Windows, macOS or Linux systems.
• Ability to troubleshoot integrated and interdependent computer systems.
• Strong customer service orientation in a dynamic environment.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in operations facilities.
• Handle support requests across the network and assist in training new hires.
• Continuously learn and adopt new technologies to improve service.
• Support customers across multiple buildings and remote locations.

Skills

OS support

Network troubleshooting

Customer service

Hardware handling

Tools

Cisco/CCNA

Linux (RedHat)

AWS

Job description

Amazon is seeking an IT Support Associate II to assist the operations team with resolving technical problems across multiple disciplines within an Operations facility. You will contribute to continuous improvement and career development opportunities as part of Amazon’s IT support ecosystem.

The role emphasizes customer service, practical troubleshooting, and collaboration with the operations team to ensure reliable IT infrastructure and effective user support on Day 1.