IT Support Associate II — Global Operations IT Pro

Socket.dev; Matteson (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon OpsTech IT is hiring an IT Support Associate II to support the operations team in resolving technical problems across a facility. Starting pay and benefits apply from Day 1, with opportunities for career development and growth within Amazon.

You will troubleshoot equipment, handle network support requests, and train new hires while remaining adaptable to a fast-paced environment. This role may require light lifting and extended standing.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux operating systems support.
• Ability to lift up to 49 pounds and stand/walk up to 12 hours during shifts.

Responsibilities

• Allocate, maintain and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.

Skills

Customer service

Problem solving

Teamwork

Tools

Windows

MacOS

Linux

Job description

Amazon OpsTech IT is hiring an IT Support Associate II to support the operations team in resolving technical problems across a facility. Starting pay and benefits apply from Day 1, with opportunities for career development and growth within Amazon.

You will troubleshoot equipment, handle network support requests, and train new hires while remaining adaptable to a fast-paced environment. This role may require light lifting and extended standing.