IT Support Associate II — Global Operations Tech

Amazon; Arlington (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) program

Parental leave (up to 20 weeks)

Job summary

Amazon is seeking an IT Support Associate II to support operations facilities in a defined geographical area. You will troubleshoot IT equipment, handle requests, and assist in onboarding new hires while continuously learning new technologies.

Must be able to lift up to 49 pounds and work in a dynamic, customer-focused environment across multiple buildings, with travel within local or regional areas. Competitive benefits start on Day 1.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting computer systems

Customer service

Windows/Mac/Linux support

IT support

Networking basics

Certifications (listed)

Tools

AWS

Linux (Red Hat)

Cisco/CCNA

Microsoft hardware

Job description

Amazon is seeking an IT Support Associate II to support operations facilities in a defined geographical area. You will troubleshoot IT equipment, handle requests, and assist in onboarding new hires while continuously learning new technologies.

Must be able to lift up to 49 pounds and work in a dynamic, customer-focused environment across multiple buildings, with travel within local or regional areas. Competitive benefits start on Day 1.