IT Support Associate II – Global Ops Tech

Amazon; Manteca (CA); On-site; USD 67,365,000 - 108,142,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographic area. You will contribute to continuous improvement and career development opportunities within Amazon.

The role offers comprehensive healthcare starting Day 1, a 401(k) plan, and potential for growth. You will support multiple buildings and remote customers, lifting up to 49 lbs as needed.

Qualifications

• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
• Experience troubleshooting integrated and interdependent computer systems
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Responsibilities

• Allocate, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers

Skills

IT support experience

Customer service

Tools

Windows

MacOS

Linux

AWS

Cisco/CCNA

Microsoft hardware installation

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographic area. You will contribute to continuous improvement and career development opportunities within Amazon.

The role offers comprehensive healthcare starting Day 1, a 401(k) plan, and potential for growth. You will support multiple buildings and remote customers, lifting up to 49 lbs as needed.