IT Support Associate II — Field IT & Training

Amazon; Salt Lake City (UT); On-site; USD 67,337,000 - 108,140,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Parental leave

Casual dress code

Job summary

Amazon’s OpsTech IT is seeking an IT Support Associate II to assist the operations team in resolving technical problems across facilities in a defined region, with opportunities to grow in cross-disciplinary IT tasks.

Based in Salt Lake City, UT, you will troubleshoot integrated computer systems, support multiple buildings, and travel locally to assist customers. The role emphasizes customer service, learning, and teamwork within a dynamic Amazon environment.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• High level of customer service in a dynamic environment.
• Ability to lift up to 49 pounds and stand/walk for long shifts.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting

Customer service

IT operations

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon’s OpsTech IT is seeking an IT Support Associate II to assist the operations team in resolving technical problems across facilities in a defined region, with opportunities to grow in cross-disciplinary IT tasks.

Based in Salt Lake City, UT, you will troubleshoot integrated computer systems, support multiple buildings, and travel locally to assist customers. The role emphasizes customer service, learning, and teamwork within a dynamic Amazon environment.