IT Support Analyst II - Remote & On-Site, 24/7 On-Call

HCTec; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support company in Chandler is seeking an IT Support Analyst responsible for providing technical support to employees and clients. You will manage user accounts, troubleshoot issues, and maintain systems. The ideal candidate has over 2 years of experience with strong technical skills in Windows and Mac OS, alongside relevant certifications such as A+, Network+, or ITIL. Excellent communication abilities are essential for conveying technical information effectively.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems.
• Relevant certifications such as A+, Network+, or ITIL are a plus.

Responsibilities

• Provide remote and on-site technical support.
• Analyze and troubleshoot complex technical problems.
• Manage user accounts and permissions across systems.

Skills

Technical support

Problem-solving

Communication

Network technologies

Windows operating system

Mac operating system

Education

Bachelor's or Associate degree in Computer Science

Tools

Microsoft Office

Active Directory

Virtualization technologies

Job description

A technology support company in Chandler is seeking an IT Support Analyst responsible for providing technical support to employees and clients. You will manage user accounts, troubleshoot issues, and maintain systems. The ideal candidate has over 2 years of experience with strong technical skills in Windows and Mac OS, alongside relevant certifications such as A+, Network+, or ITIL. Excellent communication abilities are essential for conveying technical information effectively.