IT Support Analyst II

HCTec; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support company in Chandler is seeking an IT Support Analyst responsible for providing technical support to employees and clients. You will manage user accounts, troubleshoot issues, and maintain systems. The ideal candidate has over 2 years of experience with strong technical skills in Windows and Mac OS, alongside relevant certifications such as A+, Network+, or ITIL. Excellent communication abilities are essential for conveying technical information effectively.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems.
• Relevant certifications such as A+, Network+, or ITIL are a plus.

Responsibilities

• Provide remote and on-site technical support.
• Analyze and troubleshoot complex technical problems.
• Manage user accounts and permissions across systems.

Skills

Technical support

Problem-solving

Communication

Network technologies

Windows operating system

Mac operating system

Education

Bachelor's or Associate degree in Computer Science

Tools

Microsoft Office

Active Directory

Virtualization technologies

Job description

Job Summary

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

Key Responsibilities

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.