IT Support Analyst II

HCTec, LLC; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company is seeking an IT Support Analyst in Chandler, Arizona. The candidate will be responsible for providing both remote and on-site technical support to employees and clients, ensuring systems and software run smoothly. Ideal applicants should have over 2 years of IT support experience, strong technical skills in Windows and/or Mac OS, and excellent communication ability. Relevant certifications and a degree in Computer Science or IT are preferred.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Analyze and troubleshoot complex technical problems.
• Install, configure, and troubleshoot computer hardware and software.

Skills

Technical support

Problem-solving

Communication

Windows operating systems

Mac operating systems

Microsoft Office

Active Directory

Network technologies

Server administration

Virtualization technologies

Education

Bachelor's degree in Computer Science

Associate degree in Information Technology

Tools

Help desk software

Job description

Job Summary

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

Key Responsibilities

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.