IT Support Analyst II — Hybrid, Lead & Mentor

HCTec; Mesa (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An IT services company in Mesa, Arizona, seeks an experienced IT Support Analyst II to provide technical support to clients. This hybrid role involves assisting users with hardware, software, network issues, and managing user accounts. Candidates should have excellent problem-solving and communication skills, with a bachelor's degree in IT or a related field and two years of support experience. Relevant certifications are a plus. The company offers an engaging work environment with growth opportunities.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in operating systems and network technologies.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Analyze and troubleshoot complex technical problems.
• Install, configure, and troubleshoot hardware and software.

Skills

Technical support

Problem-solving

Communication

Leadership

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Windows

Mac operating systems

Microsoft Office

Active Directory

Network technologies

Server administration

Virtualization technologies

Job description

An IT services company in Mesa, Arizona, seeks an experienced IT Support Analyst II to provide technical support to clients. This hybrid role involves assisting users with hardware, software, network issues, and managing user accounts. Candidates should have excellent problem-solving and communication skills, with a bachelor's degree in IT or a related field and two years of support experience. Relevant certifications are a plus. The company offers an engaging work environment with growth opportunities.