IT Support Analyst II

HCTec; Scottsdale (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking an IT Support Analyst to provide technical support for systems and software to employees and clients. The role requires strong technical skills, problem-solving abilities, and excellent communication skills. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and participating in IT policy development. The ideal candidate should have a background in IT support, relevant certifications, and a degree in Computer Science or Information Technology.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills with Windows and/or Mac operating systems.
• Experience with server administration and virtualization technologies.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Answer help desk requests and resolve them in a timely manner.
• Analyze and troubleshoot complex technical problems.

Skills

Technical support

Problem-solving

Communication

Windows operating system

Mac operating system

Microsoft Office

Active Directory

Network technologies

Education

Bachelor's degree in Computer Science

Associate degree in Information Technology

Tools

A+

Network+

ITIL

MCSA

CCNA

Job description

Job Summary:

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

Key Responsibilities:

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
• Answer and respond to and resolve help desk requests in a timely manner.
• Analyze and troubleshoot complex technical problems and provide effective solutions.
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts and permissions across various systems and applications.
• Participate in the development and implementation of IT policies and procedures.
• Document and maintain a knowledge base of common issues and solutions.
• Assist with the testing and implementation of new software and hardware.
• 24/7 On-Call IT Support rotation.
• Travel to client locations in the local area.

Qualifications:

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
• Experience with server administration and virtualization technologies.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills.
• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.