IT Support Analyst I — Frontline Tech Help

UT Tyler; Arlington (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

The University of Texas at Arlington is seeking an entry-level IT Support Specialist to provide beginner to intermediate frontline technology support via chat, phone, and walk-up interactions. You will handle Tier 1 issues, including account access, email, network, software, and device peripherals, guiding users with clear instructions.

Responsibilities include documenting requests in the ticketing system, collaborating with the IT team, and ensuring timely resolution while maintaining customer

Responsibilities

• Provide technical support via chat, phone, and walk-up interactions.
• Document and manage tickets in the approved system.
• Collaborate with IT teams to resolve common issues and escalate when needed.

Job description

The University of Texas at Arlington is seeking an entry-level IT Support Specialist to provide beginner to intermediate frontline technology support via chat, phone, and walk-up interactions. You will handle Tier 1 issues, including account access, email, network, software, and device peripherals, guiding users with clear instructions.

Responsibilities include documenting requests in the ticketing system, collaborating with the IT team, and ensuring timely resolution while maintaining customer