IT Service Desk Specialist - Tier 1 Support

Texas A&M University - Texarkana; Texarkana (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Retirement plans

Job summary

Texas A&M University - Texarkana is seeking a Computer Support Specialist to provide Tier 1 help desk support for faculty, staff, and students, focusing on classroom technology, software, and network connectivity. This role is based on campus in Texarkana, TX.

The position requires solid communication skills, basic ITIL knowledge, and the ability to troubleshoot a wide range of devices, from PCs to AV equipment, with a customer-focused approach.

Qualifications

• High School Diploma or GED required.
• Two years of related IT experience.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of ITIL and information security practices.
• Ability to multitask and work cooperatively with others.

Responsibilities

• Provide Tier 1 IT support to faculty, staff, and students.
• Troubleshoot computers, software, networks, multimedia equipment, and peripherals.
• Gather information, document findings, and escalate complex issues.
• Maintain accurate support records in the ticketing system.
• Assist in deploying and training on university technology.

Skills

IT support

Tier 1 support

Troubleshooting

Multitasking

Communication

Education

High School Diploma or GED

Tools

Windows

Mac OS

Networking

AV equipment

Wireless devices

Job description

Texas A&M University - Texarkana is seeking a Computer Support Specialist to provide Tier 1 help desk support for faculty, staff, and students, focusing on classroom technology, software, and network connectivity. This role is based on campus in Texarkana, TX.

The position requires solid communication skills, basic ITIL knowledge, and the ability to troubleshoot a wide range of devices, from PCs to AV equipment, with a customer-focused approach.