IT Helpdesk Associate: Tier 1 Computer Support

Texas A; Texarkana (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Texas A&M University – Texarkana is hiring a Computer Support Specialist to provide Tier 1 technical support for faculty, staff, and students across classrooms, offices, distance education, and research environments. You will triage a high volume of incidents, gather details, apply standard procedures, and escalate when needed.

The role requires IT knowledge, strong communication, and the ability to work with others in a fast-paced service desk.

Qualifications

• High School Diploma or GED required.
• Two years of related IT experience.
• Knowledge of word processing and spreadsheets.
• Knowledge of ITIL and advanced IT concepts.
• Ability to multitask and work with others.

Responsibilities

• Provide Tier 1 assistance to faculty, staff, and students.
• Troubleshoot computing, software, network, and peripherals.
• Assist in developing documentation and knowledge articles.
• Escalate complex issues to appropriate teams.
• Monitor and triage Service Desk incidents and service requests.

Skills

IT support

Troubleshooting

ITIL knowledge

Multitasking

Teamwork

Word processing

Spreadsheets

Education

High School Diploma or GED

Tools

Windows

Mac OS

Networking

AV equipment

Job description

Texas A&M University – Texarkana is hiring a Computer Support Specialist to provide Tier 1 technical support for faculty, staff, and students across classrooms, offices, distance education, and research environments. You will triage a high volume of incidents, gather details, apply standard procedures, and escalate when needed.

The role requires IT knowledge, strong communication, and the ability to work with others in a fast-paced service desk.