Tier 1 IT Support Specialist

Texas A&M University-Texarkana; Texarkana (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Texas A&M University–Texarkana is seeking a Computer Support Specialist to provide Tier 1 technical support for faculty, staff, and students across classroom instruction, offices, distance education, and research. You will triage incidents, gather details, and escalate when needed while maintaining accurate records and clear user communication.

The role supports computers, software, network connectivity, multimedia tech, and peripherals, with an emphasis on timely resolution and reliable

Qualifications

• High School Diploma or GED required.
• Two years IT-related experience.
• Knowledge of word processing and spreadsheet applications.
• ITIL knowledge and strong communication skills.

Responsibilities

• Provide Tier 1 assistance to faculty, staff, and students using university-supported applications and technology services.
• Triage and route incidents and service requests via service portal, phone, email or in person.
• Resolve common issues and escalate as needed to Tier 2.
• Assist in developing documentation and knowledge articles for service desk operations.
• Maintain accurate support records and communicate clearly with users.

Skills

Tier 1 support

Incident triage

Customer service

Communication

Multitasking

ITIL knowledge

Education

High School Diploma or GED

Tools

TeamDynamix

Remote support tools

Job description

Texas A&M University–Texarkana is seeking a Computer Support Specialist to provide Tier 1 technical support for faculty, staff, and students across classroom instruction, offices, distance education, and research. You will triage incidents, gather details, and escalate when needed while maintaining accurate records and clear user communication.

The role supports computers, software, network connectivity, multimedia tech, and peripherals, with an emphasis on timely resolution and reliable