IT Helpdesk Specialist — Frontline Tech & Training

UC Santa Barbara; Santa Barbara (CA); Hybrid; USD 50,000 - 58,000; Full time

Job summary

UC Santa Barbara is seeking a Technical Support Specialist to deliver front-line support within Academic Affairs IT (AAIT). You will assist with workstation and device troubleshooting, software and AV-related issues, and user access management while coordinating with vendors and campus services.

Strong customer service and communication skills are essential, as is the ability to balance multiple requests. Responsibilities include training users, documenting solutions, and supporting campus-wide

Qualifications

• Bachelor's Degree or equivalent experience.
• 1+ years supporting software installation and troubleshooting.
• 3+ years communicating technical information clearly to users at various levels.
• 1+ years supporting higher education A/V technologies.
• Evidence of strong customer service focus.
• Proven track record of problem solving.

Responsibilities

• Provide comprehensive end-user and workstation support for Windows and macOS.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Coordinate equipment and software acquisitions and upgrades.
• Document incidents and resolutions in the service management system.

Skills

Customer service

Communication

Troubleshooting

Software installation

Technical support

Training

A/V technologies

Education

Bachelor's Degree

Tools

Windows

macOS

Helpdesk software

Job description

UC Santa Barbara is seeking a Technical Support Specialist to deliver front-line support within Academic Affairs IT (AAIT). You will assist with workstation and device troubleshooting, software and AV-related issues, and user access management while coordinating with vendors and campus services.

Strong customer service and communication skills are essential, as is the ability to balance multiple requests. Responsibilities include training users, documenting solutions, and supporting campus-wide