Tier 1 IT Support Specialist - Classroom & Distance Ed

Texas A&M University System; Texarkana (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Texas A&M University - Texarkana is seeking a Computer Support Specialist to provide Tier 1 IT support from the Office of Information Technology Service Desk. The role assists faculty, staff, and students with technology used in classrooms, online instruction, and research.

The position involves triaging incidents, gathering details, assessing urgency, and routing requests to the appropriate teams. It requires strong communication and the ability to support a range of hardware and software

Responsibilities

• Provides Tier 1 technical support within the Office of Information Technology Service Desk at Texas A&M University-Texarkana
• Assists faculty, staff, and students with the effective use of technology supporting classroom instruction, office operations, distance education, and research
• Triages a high volume of incoming incidents and service requests; gathers information, assesses impact and urgency, resolves issues within established procedures and access permissions, and escalates or routes requests to the appropriate support team
• Supports and troubleshoots computers, software, network connectivity, multimedia technology, and peripherals; maintains accurate support records; communicates clearly with users to support timely resolution and reliable use of university technology

Job description

Texas A&M University - Texarkana is seeking a Computer Support Specialist to provide Tier 1 IT support from the Office of Information Technology Service Desk. The role assists faculty, staff, and students with technology used in classrooms, online instruction, and research.

The position involves triaging incidents, gathering details, assessing urgency, and routing requests to the appropriate teams. It requires strong communication and the ability to support a range of hardware and software