IT Support Analyst I — End-User Helpdesk

CoxHealth; Springfield (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Retirement w/

Benefits page link

Job summary

CoxHealth's West Campus IT Service Desk in Springfield, MO, seeks an Information Technology Customer Support Analyst to deliver quality end-user support for IT systems. You will diagnose issues, guide users, and document incidents to improve service delivery.

Preferred candidates have an Associate degree in Computer Science or Information Technology, experience in IT support, and strong communication skills. This role follows a day shift with 40 hours per week and standard benefits.

Qualifications

• Basic understanding of commonly used operating systems (Windows, macOS)
• Strong communication skills, empathy, and patience to assist end users
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues
• Ability to document support requests and solutions for future reference

Responsibilities

• Provide technical support to end-users of IT systems and applications
• Diagnose and resolve technical issues in a timely manner
• Document support requests and maintain records of incidents
• Offer guidance and training to end-users on IT systems and applications

Skills

Windows

macOS

Strong communication

Empathy

Patience

Troubleshooting

Password resets

Documentation

Education

Associate degree in Computer Science

Associate degree in Information Technology

Job description

CoxHealth's West Campus IT Service Desk in Springfield, MO, seeks an Information Technology Customer Support Analyst to deliver quality end-user support for IT systems. You will diagnose issues, guide users, and document incidents to improve service delivery.

Preferred candidates have an Associate degree in Computer Science or Information Technology, experience in IT support, and strong communication skills. This role follows a day shift with 40 hours per week and standard benefits.