IT Customer Support Analyst I

CoxHealth; United States; On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Job summary

CoxHealth in Springfield, MO, is seeking an Information Technology Customer Support Analyst to deliver frontline IT support to hospital staff and clinicians at West Campus. You will diagnose and resolve end-user issues, assist with password resets, and ensure ticket records are complete.

The role emphasizes clear communication, patient and user empathy, and timely resolution. This on-site position supports a 40-hour workweek day shift, with comprehensive benefits and opportunities to grow within

Qualifications

• Associate degree or equivalent preferred.
• 1 year IT customer support experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Diagnose and resolve end-user IT issues promptly.
• Provide guidance and training to end-users on IT systems.
• Document support requests and maintain accurate incident records.
• Assist with password resets and basic software troubleshooting.

Skills

Windows

macOS

End-user support

Education

Associate's degree in Computer Science or Information Technology

Tools

Ticketing system (ITSM)

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 8am to 4:30 pm Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics.

CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education

• Preferred: Associate's degree in Computer Science, Information Technology
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration

N/A

At CoxHealth, we don't just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non‑clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we're here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.