IT Customer Support Analyst I

Skaggs Community Hospital Association; Springfield (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking an IT Service Desk Analyst to provide first-line technical support for end-users. You will diagnose and resolve hardware and software issues, guide users, and document all incidents for knowledge sharing and future reference.

The role requires clear communication, empathy, and the ability to maintain accurate support records while contributing to timely resolutions for a range of IT systems.

Qualifications

• Preferred Associate's degree in CS or IT.
• Preferred 1 year of IT customer support experience.
• Strong communication and documentation skills.

Responsibilities

• Provide technical IT support to end-users, diagnose and resolve issues, document requests and maintain records.

Skills

Operating systems

Software applications

Communication

Empathy

Documentation

Password resets

Education

Associate's degree in Computer Science or Information Technology

Job description

Facility

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department

1709 IT Service Desk

Scheduled Weekly Hours

40

Hours

8am to 4:30 pm

Work Shift

Day Shift (United States of America)

CoxHealth Overview

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education

• Preferred: Associate's degree in Computer Science, Information Technology,

Experience

• Preferred: 1 year of experience in IT customer support, with a focus on end‑user support and troubleshooting.

Skills

• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration

N/A