Part-Time Patient Scheduling & Support Specialist

CoxHealth; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking a Contact Center Specialist II at West Campus in Springfield, MO to handle consumer inquiries, route calls to the right department, and support centralized clinic scheduling. If you have at least 1 year of customer service experience, a high school diploma, and strong communication skills, you’ll help patients access their providers and contribute to an outstanding patient experience.

This part-time, day-shift role offers benefits including Medical, Vision, Dental and a

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Healthcare or call center experience preferred.

Responsibilities

• Answer consumer inquiries and direct them to the appropriate department.
• Provide centralized scheduling support for clinics to help patients access providers.
• Attend to daily tasks to ensure a high level of customer service.

Skills

Empathy and customer service

Problem solving

Time management

Written and verbal communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Healthcare software

Job description

CoxHealth is seeking a Contact Center Specialist II at West Campus in Springfield, MO to handle consumer inquiries, route calls to the right department, and support centralized clinic scheduling. If you have at least 1 year of customer service experience, a high school diploma, and strong communication skills, you’ll help patients access their providers and contribute to an outstanding patient experience.

This part-time, day-shift role offers benefits including Medical, Vision, Dental and a